Review standards
Standards and consumer protection
Our standards and consumer protection
Our planned approach considers the FTC guidance for review platforms, the Consumer Reviews and Testimonials Rule guidance, and the Consumer Review Fairness Act guidance. Numerical ratings are reviews even without written comments.
These references are not FTC approval or a compliance certification. Working safeguards, operator-specific terms and legal review are still required before ratings launch.
Not yet accepting ratings
Review collection opens only after privacy terms, operator contact details, verification, and moderation procedures are finalized. This page is not a claim that every operator procedure is already available.
Club reviews follow the same parent eligibility, household, moderation, and privacy rules as coach reviews. Coach ratings additionally require the coach’s account registration and a verified attachment to that club. Existing directory listings alone do not make a coach eligible.
Safety reports belong in the right channel
Ratings are not a channel for allegations of abuse, discrimination, crimes, or other misconduct, and they are not monitored as an emergency service. No public misconduct labels will be offered. A high or low score is not a safeguarding finding.
For immediate danger, call 911. For other safeguarding concerns, follow the official reporting directions in our player safety guide. A private rating dispute is not a substitute for reporting to the responsible authority.